Privacy & Cookie Policy
Soul Counselling respects your privacy. This page explains what information we collect, how we use it, and the choices you have, including the cookies and analytics used on this website.
Last updated: June 2026
Who we are
This website is operated by Soul Counselling (Christina Feyes), an online counselling and spiritual development practice based on the Gold Coast, Australia. If you have any questions about this policy or your information, you can call us on 0479 144 561 or use our contact page.
Information we collect
- Information you give us. When you complete a contact form or book a free 15-minute assessment, we collect details such as your name, email address, phone number and any message you choose to share.
- Information collected automatically. Like most websites, we collect basic technical and usage information through cookies and analytics, such as the pages you visit, your approximate location, device and browser type, and how you found us.
How we use your information
- To respond to your enquiries and arrange counselling sessions.
- To understand how the website is used so we can improve it.
- To measure the effectiveness of our advertising.
- To keep the website secure and working properly.
We do not sell your personal information. Anything you share with us in the course of counselling is treated as confidential in line with our professional obligations.
Cookies and analytics
Cookies are small files stored on your device. We use them to remember your preferences and to understand how visitors use the site. The main services we use are:
| Service | Purpose |
|---|---|
| Google Analytics 4 | Anonymous, aggregated statistics about how the website is used. |
| Google Ads | Measuring whether our advertising leads to enquiries or bookings. |
| FullStory | Understanding how visitors interact with pages so we can improve the experience. |
| Contact Form 7 & reCAPTCHA | Running our contact form and protecting it from spam. |
When you first visit, a banner lets you accept or decline analytics and advertising cookies. If you decline, we signal these services to switch off cookies used for analytics and advertising. You can change your choice at any time by clearing this site’s cookies in your browser, which will bring the banner back. Essential cookies needed for the site to function and stay secure are always on.
Sharing your information
We only share information where it is necessary to run the website and our practice, for example with the analytics and advertising providers listed above, our booking and email providers, and where required by law. These providers may process data outside Australia.
How long we keep it
We keep enquiry and booking details only for as long as needed to provide our services and meet our legal and professional record-keeping obligations, then securely delete them. Analytics data is retained according to the providers’ standard retention periods.
Your rights
Under the Australian Privacy Act you can ask to access the personal information we hold about you, ask us to correct it, or raise a concern about how it has been handled. To do so, contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
For any privacy question or request, call 0479 144 561 or reach us through our contact page.
This policy is provided for general information and transparency. Please review and adjust it to your circumstances; it is not legal advice.