NDIS Counselling
NDIS Counselling — Online Australia-wide
Counselling support funded through your NDIS plan.
If counselling is included in your NDIS plan under Capacity Building — Improved Daily Living, sessions with Soul Counselling can be arranged through plan-managed or self-managed funding. Online across Australia via Zoom or phone.
Book a free 15-minute call How to ask your plan managerEligibility at a glance
If counselling is in your NDIS plan, you can use it here.
Counselling is most commonly funded under the Capacity Building — Improved Daily Living support category. If your NDIS plan includes that category (and the goals it supports — like improving mental health, building emotional regulation, increasing community participation, or working through grief and trauma), counselling sessions with Soul Counselling can be paid for through your plan, depending on how your plan is managed.
Sessions are 60-90 minutes, online via Zoom or phone, and delivered by Christina Feyes — a counsellor with formal qualifications in psychology, social work and human services. Invoices are billed in line with the current NDIS price guide for counselling supports.
Sessions
Online via Zoom or phone
Past NDIS counselling experience
NDIS-experienced, person-centred counselling.
Across her practice, Christina has supported more than 70 NDIS participants under plan-managed and self-managed plans, working with adults living with disability whose plans included counselling under Capacity Building — Improved Daily Living. The work has covered mental health support, anxiety and depression, grief and bereavement, trauma-sensitive therapy, life transitions, identity and self-worth, and supporting family members and carers alongside the primary participant.
Sessions are paced to the participant — not rushed against a fixed protocol — and reporting back to your plan manager is handled in writing in a format that aligns with your plan goals.
Plan management types
How your NDIS plan is managed changes what’s possible.
There are three ways an NDIS plan is managed. Each one shapes whether you can access counselling at Soul Counselling, and the steps to get the booking approved.
Self-managed NDIS plan
You receive the funding directly and pay your providers yourself. You have the broadest choice — registered and unregistered providers are both available.
- You book and pay Soul Counselling directly.
- We send you a receipt; you claim it back through the NDIS portal.
- No registration requirement on the provider.
- You set the schedule and pace.
Plan-managed NDIS plan
A registered plan manager pays providers on your behalf. You still choose any provider you like — registered or unregistered.
- You confirm with your plan manager that counselling with Soul Counselling fits your plan goals.
- Soul Counselling invoices your plan manager directly.
- The plan manager pays out of your Capacity Building budget.
- No up-front cost to you.
Agency (NDIA-managed) plan
Agency-managed funding can only pay providers registered with the NDIS Commission. To use NDIS funding for sessions at Soul Counselling, your plan needs to be self-managed or plan-managed. If your plan is currently NDIA-managed, you can ask your planner about switching at your next plan review.
- Restricted to NDIS-registered providers.
- Speak to your Local Area Coordinator or planner about switching to plan-managed at your next plan review.
- If you’d rather not wait, self-funding a session and then exploring options is always available.
What we work on
What counselling under NDIS can support.
Counselling funded through Improved Daily Living is broad. Some of the most common reasons participants reach out:
- Anxiety counselling — overthinking, panic, nervous-system regulation.
- Depression counselling — low mood, disconnection, slow re-engagement.
- Grief and bereavement counselling — at your own pace, no timeline.
- Trauma counselling — trauma-sensitive, body-aware, never rushed.
- Building emotional regulation and coping skills.
- Social and emotional wellbeing — identity, self-worth, connection.
- Adjusting to a new diagnosis or major life change.
- Carer and family support alongside the primary participant.
- Relationship strain and communication support.
- Supporting community participation goals.
For plan-managed and self-managed plans
How to ask your plan manager for counselling.
If your plan is plan-managed, the cleanest path is to email your plan manager and get confirmation in writing before booking. Below is a copy-and-paste template — edit the bracketed parts and send.
First session prep
What to have ready for your first session.
- Your NDIS participant number.
- Your plan manager’s name and email (if plan-managed).
- A copy of your current NDIS plan (PDF is fine).
- The plan goal(s) the counselling supports.
- Your support coordinator’s contact, if you have one.
- A private, comfortable space for the Zoom or phone call.
- Headphones if you can — they help with privacy and focus.
- Anything you’d like Christina to know before you start.
NDIS counselling — common questions
The most common NDIS counselling questions.
Isn’t counselling expensive?
In life everything has a price, yet we often spend on others and overlook ourselves. Counselling can look expensive on the surface, but most people attend around 6 to 12 sessions with the occasional booster afterwards — and unlike medication, it addresses the root cause rather than only the symptoms. Christina keeps her rate lower than many counsellors so it is easier to meet consistently, which makes real change more likely, and her main goal is simply to help you heal. Discounts are available for those who are genuinely financially challenged. The better question is often: how can you not afford to feel like yourself again?
Can I use NDIS funding for counselling?
Yes, in most cases. Counselling is usually funded under Capacity Building — Improved Daily Living in your NDIS plan, provided counselling supports your plan goals (commonly: mental health, emotional regulation, social and emotional wellbeing, or community participation). Check your plan PDF, or ask your plan manager or support coordinator to confirm.
Do I need an NDIS-registered counsellor?
Only if your plan is agency (NDIA) managed. If your plan is self-managed or plan-managed, you can choose any counsellor — registered or unregistered. Most NDIS participants have plan-managed plans precisely so they can choose the provider that fits them best.
How much does NDIS counselling cost me out of pocket?
If your plan is plan-managed, your plan manager pays the invoice directly from your Capacity Building budget — there is no out-of-pocket cost to you. If your plan is self-managed, you pay Soul Counselling at the time of session and then claim it back through the NDIS portal. Sessions are billed in line with the current NDIS price guide for counselling supports.
How many sessions does my plan cover?
That depends on how much your plan has allocated under Capacity Building — Improved Daily Living and what other supports are using that budget. Your plan manager or support coordinator can tell you exactly how much funding is available and roughly how many sessions that translates to.
Can a family member or carer also have sessions under my plan?
Sometimes — if the support is goal-relevant to you (for example, building family or carer capacity to support the participant). Talk this through with your plan manager before booking, and Christina can also help structure the request.
What if my plan doesn’t currently include counselling?
If your plan reviews are coming up, you can raise counselling with your planner or Local Area Coordinator and request that Capacity Building — Improved Daily Living be funded. Bring evidence (a GP letter, a mental health care plan, recent reports) that supports the request.
Start here
Free 15-minute call to check fit.
A short, no-pressure conversation so you can meet Christina, ask anything about NDIS counselling specifically, and decide whether the work feels right for you. We can also walk through what to send your plan manager.
Book a free 15-minute call